In most of the ERP implementation projects, we often meet with a scenario where key users from the client side present a flood of customisation requests. There are several ways to handle such scenarios, in this article we will discuss the Impact Assessment Method.
Impact Assessment and Prioritization of Customization Requests
Understanding the Impact :
To effectively manage customization requests, a thorough impact assessment is crucial. This involves categorizing requests based on their potential impact on the project's timeline and budget, For example :
1. Must-Have (Show Stopper):
These are Critical functionalities that are essential for the system to operate effectively.
Delaying or omitting these requests could significantly impact the project's core objectives.
2.
Good-to-Have:
Features that would enhance the system's usability or efficiency, but are not strictly necessary.
These
requests can be considered for future phases or releases, depending on available resources and time.
3. Not-to-Have:
Requests that are either redundant, low-priority, or not aligned with the project's goals.
T
hese requests should be deferred or rejected to maintain project focus.
Communicating Impact to Stakeholders
The very next thing to consider is to communicate & convey the prioritization list with Stakeholders. Clear and transparent communication with stakeholders is essential to manage expectations and secure buy-in. When presenting the prioritized list, explain the following:
1. Impact on Project Timeline:
Must-Have requests will be prioritized and integrated into the initial phase.
Good-to-have requests may be deferred to subsequent phases or future releases.
Not-to-Have requests will be rejected or postponed.
2. Impact on Project Budget:
Must-Have requests are essential and will be allocated a sufficient budget.
Good-to-Have requests may require additional budget and resources.
Not-to-Have requests will help optimize resource allocation.
Phased Implementation Approach
To minimize disruption and maximize value, consider a phased implementation approach:
Phase 1: Core Functionality
Prioritize Must-Have Requests: Identify and focus on the most critical functionalities.
Map Standard Workflow: Define and document the core business processes.
Load Master Data: Populate the system with essential data.
Conduct UAT: Thoroughly test the system to ensure it meets requirements.
Go-Live: Deploy the system to production.
Post-Go-Live Re-evaluation
After the initial deployment, re-evaluate the customization request list:
Gather User Feedback: Collect insights from end-users to identify additional needs.
Re-prioritize Requests: Reassess the importance of remaining requests based on user feedback and evolving business requirements.
Plan for Future Phases: Consider incorporating high-priority good-to-have requests into future releases or iterations.
By following this approach, you can balance the need for customization with the project's overall goals, ensuring a successful implementation and maximizing user satisfaction.
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